This minor consists of three elements:
Conflict theory: the theoretical background of conflicts
Conflict skills: training in helping participants solve their conflicts
Professional development: the mediator’s attitude and the ability to reflect upon one’s professional behaviour
 
In the first half of this minor, these three elements operate at a basic level. During the second half of this course, training takes place at an advanced level. Participants become all-round mediators with a solid background in the field of conflict management. A vast array of conflict areas are discussed: from work-related conflicts to disputes between neighbours, group conflict and intercultural communication or lack thereof. We invite guest lecturers and students will work within existing organisations to further develop their skills in this field.

• Students are aware of various models of conflict analysis
• Students are aware of the phases mediation sessions consist of
• Students structure mediation sessions and take the lead
• Students have developed an awareness of their own personality traits and how others respond to those traits
• Students apply professional behaviour in this field and understand the effect of their actions