Course: Project Service Concept credits: 4

Main learning outcome

The student develops and reports on policy for both new and existing facility services on the basis of a given case study, taking into account recent developments and the requirements of the organisation and clients

The student:

• describes relevant developments relating to facility services (catering, cleaning, reception services, security, and so on) and applies them to a case study
• evaluates the needs of different client groups and adapts FM policy to external developments
• analyses potential improvements to a business unit, taking a business management approach
• names the advantages and disadvantages of insourcing and outsourcing
• calculates the total cleaning costs and catering costs and the total cost price
• applies legal aspects of facility services
• describes how to communicate with different target audiences, taking into account multicultural aspects
• demonstrates that they can take complaints on board and reach an acceptable solution with the client