Course: Facility & Hospitality credits: 5
- Course code
- FMDP23FAH
- Name
- Facility & Hospitality
- Study year
- 2023-2024
- ECTS credits
- 5
- Language
- Dutch, with parts in English
- Coordinator
- J.H. Bolhuis
- Modes of delivery
-
- Tutorial
- Assessments
-
- Facility & Hospitality - Computer, organised by STAD examinations
Learning outcomes
The student:
- Describes what Facility Management is, identifies at least eight facility services and explains the functioning of the facility organization, relating it to internal and external customers and the different roles of stakeholders;
- Describes from a business perspective the terms organization, business and enterprise and the different dimensions of organizational environments and indicates how organization and environment influence each other;
- Gives examples of (the effects of) social developments and trends on companies and people and the role of the facilities professional therein;
- Describes primary and secondary processes within organizations and recognizes the place of Facility Management in them;
- Describes the basic principles of hospitality and identifies hospitality tools and measuring instruments that provide insight into the hospitality of the (FM) organization;
- Explains how the quality of service within facility management is measured.
Content
No content available
Included in programme(s)
School(s)
- Institute of Future Environments