Course: Project Service Design & User Experience credits: 5
- Course code
- IFVP23PRJ1
- Name
- Project Service Design & User Experience
- Study year
- 2023-2024
- ECTS credits
- 5
- Language
- English
- Coordinator
- S.C.M. Lechner
- Modes of delivery
-
- Project-based learning
- Assessments
-
- Project Service Design & User Experience - Report
Learning outcomes
The student:
1. Analyzes the facility environment, including trends and developments, and describes the context of the facility subject;
2. Formulates a research plan for a simple facility issue, within which the relevant internal and external customers and/or stakeholders are identified and adequately surveyed and the quality of practice-oriented FM research is ensured.
1. Analyzes the facility environment, including trends and developments, and describes the context of the facility subject;
2. Formulates a research plan for a simple facility issue, within which the relevant internal and external customers and/or stakeholders are identified and adequately surveyed and the quality of practice-oriented FM research is ensured.
Content
In a project group, students experience the entire research cycle for a simple facilities issue, from defining the scope of the assignment to reporting, including making recommendations. Data are collected based on an internal and external analysis, as well as using various quantitative and qualitative methods. Based on the results of the exploratory study, students develop and report on policy for both new and existing facility services, taking recent developments and the requirements of the organisation and clients into account. Specific attention is paid to hospitality and sustainability, while the latest or adapted services are also elaborated at process and information level.
Included in programme(s)
School(s)
- Institute of Future Environments