Course: Project Service Design & User Experience credits: 5

Course code
IFVP23PRJ1
Name
Project Service Design & User Experience
Study year
2024-2025
ECTS credits
5
Language
English
Coordinator
S.C.M. Lechner
Modes of delivery
  • Project-based learning
Assessments
  • Project Service Design & User Experience - Report

Learning outcomes

The student:
1.    Analyzes the facility environment, including trends and developments, and describes the context of the facility subject; 
2.    Formulates a research plan for a simple facility issue, within which the relevant internal and external customers and/or stakeholders are identified and adequately surveyed and the quality of practice-oriented FM research is ensured.

Content

In a project group, the student goes through the first two steps of the research cycle to arrive at a research plan for a simple facility issue. In step one (Problem Analysis) the student analyzes the (external) facility environment and the context of the facility issue and in step two (Research Design) the methods of research are described and substantiated.