Vak: Quality of Housing and Services credits: 3

Main learning outcome
 
Is familiar with the quality aspects of the work environment, and describes and explains them in the dimensions of a quality model related to buildings and associated services.
 
The student:
•describes the activities associated with the management of buildings and building-related services
•specifies the service quality (using management tools and measurement criteria) of management processes for buildings and building-related services
•describes and explains all the dimensions of quality models, and applies these models to an organisation in relation to the management of buildings and associated services